Greetings.

First of all...

We are incredibly sorry that your e-mail was disrupted, specifically on August 16th and 17th. The reason for this issue was because a customer fell prey to a phishing scam which asked them for their e-mail user name and password. After providing the spammer with their credentials, the spammer, or group of spammers, began sending out tens of thousands of messages per hour. After discovering who accidentally caused the problem, we were able to stop the attack.

Secondly...

While the user has issued a very heart felt apology, this gives us a very strong platform to provide the following two tips.

1. Change your password
   Maybe this is a point in your life when you want to get "nerdy". It's ok, we will support you. :-) May we suggest you go Leet Style because it is harder to crack? Here is an example...The Rock would equal Th3r0Ck!. Adding special characters like an exclamation point, changing the letter(s) that you capitalize and numbers can really increase the strength of your password. Here are the steps you need to take to quickly change your e-mail password.
   
2. Don't give out your user name and password.
   Please don't think that this couldn't happen to you for we all know that pride comes before a fall. Your digital presence needs to be protected. Think twice before handing over your "identity".
   

Thirdly...

Because of this, we have upgraded our mail server which provides several enhancements. One very noticeable one is webmail. You should check it out...you know, because you are going to change your e-mail password and that is where you do it. :-)

Fourth...ly

Before this issue even happened, we were going to announce that if you would like to switch over to using Google Apps, you most certainly can. To begin the process, simply fill out our form and we will contact you. Before you make the jump, be aware that you will need to provide us with your 501(3)(c) number, and we can get you running on Google apps for free!

In closing...

Thank you for taking the time to read this e-mail and taking action on our guidance. Again, we are sorry that this situation has happened and caused everyone so much grief. We would like to add that we are very thankful to those who encouraged us during this stressful time.

Sincerely,
Dave McCall and Travis Hickox